LuckyTwice Casino Privacy Policy
At Lucky Twice Casino, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our services at www.LuckyTwice Casino.com. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us at email@luckytwice.support if you have any questions.
Who We Are
Here at LuckyTwice, we operate the online casino platform available at www.LuckyTwice Casino.com. Our platform is licensed under Costa Rica regulations and serves players internationally, with a strong focus on European markets including the Lucky Twice Casino UK audience. We act as the data controller for all personal information collected through our website, mobile-optimized platform, and communication channels.
Information We Collect
When you interact with our Lucky Twice online casino, we may collect the following categories of personal data:
Registration and Identity Data
- Full name, date of birth, and contact details
- Email address and phone number
- Residential address and nationality
- Government-issued identification documents for KYC verification
- Username and account login credentials
Financial and Transaction Data
- Payment method details including bank card information, e-wallet identifiers, and cryptocurrency wallet addresses
- Deposit and withdrawal history, including transaction timestamps and amounts in EUR, USD, GBP, and supported cryptocurrencies (BTC, LTC, TRX, XRP, DOGE, USDT)
- Information related to your selected withdrawal or deposit method
Usage and Technical Data
- IP address, browser type, and device information
- Pages visited, games played, session duration, and interaction logs
- Cookies and similar tracking technologies (see our Cookie section below)
- Communication records including live chat transcripts and emails
How We Use Your Data
At LuckyTwice Casino, we process your personal data for the following lawful purposes:
- Account management: We use your information to create and maintain your player account, verify your identity, and process the Lucky Twice casino login process securely.
- Transaction processing: We need your financial data to handle deposits and withdrawals via our supported payment providers including VISA, Mastercard, iDEAL, Apple Pay, G Pay, SOFORT, and CoinsPaid.
- Legal compliance: We are required to verify your age and identity, prevent fraud, and meet anti-money laundering obligations under applicable regulations.
- Responsible gambling: We monitor gaming activity to identify and assist players who may be experiencing gambling-related difficulties.
- Customer support: We use your data to respond to queries submitted through our 24/7 live chat or via email.
- Marketing and promotions: With your consent, we may notify you about the Lucky Twice bonus code offers, free spins promotions, and other casino lucky twice online events.
- Platform improvement: We analyse usage patterns to enhance the overall LuckyTwice experience for our players.
Cookies and Tracking Technologies
Our Lucky Twice casino website uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and gather analytics data. These technologies help us understand how players interact with our platform. You may adjust your cookie settings through your browser at any time; however, disabling certain cookies may affect the functionality of our website.
Types of cookies we use include:
- Essential cookies: Required for core site functionality including secure login and navigation
- Analytics cookies: Help us understand traffic patterns and player behaviour on the LuckyTwice Casino platform
- Marketing cookies: Used to deliver relevant promotions and track the effectiveness of our campaigns
- Preference cookies: Store your language and currency settings for a personalised experience
Data Sharing and Third Parties
We at Lucky Twice do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:
- Payment processors: We share necessary financial data with payment providers such as CoinsPaid and banking partners to facilitate transactions
- Game software providers: Some data may be shared with our game studios and live provider partners including BGaming, Evoplay Entertainment, LuckyStreak, and others to deliver seamless gameplay
- Regulatory and legal authorities: We may be required to disclose information to comply with applicable laws or regulatory requests
- Fraud prevention services: We work with third-party security providers to detect and prevent fraudulent activity on our platform
Data Retention
Here at LuckyTwice, we retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve any disputes. Account data is typically retained for a period defined by applicable gaming regulations following account closure. Financial transaction records may be kept longer in accordance with anti-money laundering legislation.
Your Rights
As a user of our Lucky Twice casino online services, you have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal data we hold about you
- Right to rectification: You may ask us to correct any inaccurate or incomplete data
- Right to erasure: You may request deletion of your data where it is no longer necessary for us to retain it
- Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
- Right to data portability: You may request your data in a structured, machine-readable format
- Right to withdraw consent: Where we process data based on your consent, you may withdraw it at any time
To exercise any of these rights, please contact us directly at email@luckytwice.support. We will respond to verified requests within a reasonable timeframe in accordance with applicable data protection obligations.
Data Security
At LuckyTwice Casino, we implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our platform uses SSL encryption across all data transmissions, secure server infrastructure, and strict internal access controls. While we take every reasonable precaution, no online system is entirely without risk, and we encourage you to keep your account credentials confidential and report any suspicious activity to our support team immediately.
International Data Transfers
Our Lucky Twice UK and international players should be aware that your data may be processed in countries outside your jurisdiction. Wherever such transfers occur, we ensure that appropriate safeguards are in place to protect your information to a standard consistent with applicable privacy laws.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you through our website or via email. We recommend checking this page periodically to stay informed about how we protect your data at LuckyTwice casino.
Contact Us
If you have any concerns, questions, or requests relating to your privacy or the handling of your personal data at Lucky Twice casino online, please do not hesitate to reach out to our dedicated support team. You can contact us 24/7 via live chat on our website or by emailing us at email@luckytwice.support. We are here to assist you and take your privacy rights seriously.
Content updated: July 24, 2026